Privacy Policy

1. Information We Collect

We collect limited personal data only as necessary to operate the Platform:

• Account Information: When you register (as a customer or farmer), we collect your name, phone number, email address (optional), and delivery address/location.
• Order Information: Details of products you purchase or list, transaction amounts, and delivery preferences.
• Usage Data: App interactions, pages visited, and crash reports collected anonymously to improve performance.
• Device Information: IP address, device ID, operating system, and browser type for security and debugging.

2. How We Use Your Information

We use your information only for:

• Creating and managing your account.
• Processing orders and facilitating communication between customers and farmers.
• Sending order confirmations, delivery updates, and support messages.
• Improving the platform (fixing bugs and analyzing usage trends).
• Enforcing our Terms & Conditions and preventing fraud.

We do not use your data for advertising, profiling, or automated decision-making.

3. Sharing of Information

ViaFarm does not sell, rent, or trade your personal data to third parties. We share data only in limited circumstances:

• With Farmers: When you place an order, the relevant farmer receives your name, phone number, and delivery address solely to fulfill the order.
• Service Providers: Third-party tools like hosting, analytics (e.g., Firebase), or payment gateways may process limited information.
• Legal Obligations: If required by law, court order, or government regulations.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred with prior notice.

4. Data Retention

• Customer Data: Retained while your account is active. Deleted within 30 days after account deletion, except legally required records (up to 7 years).
• Farmer Data: Retained during seller agreements and tax/legal compliance periods.
• Usage Logs: Aggregated and anonymized after 12 months.

5. Your Rights (GDPR / CCPA / Similar Laws)

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for optional data processing.
• Request data portability.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at:

kawshaldas@gmail.com

We will respond to your request within 30 days.

6. Security

We implement reasonable technical and organizational safeguards including encryption, access controls, and regular updates to protect your data.

However, no transmission method over the Internet is 100% secure and you use the platform at your own risk.

7. Children's Privacy

ViaFarm is not intended for users under the age of 13. We do not knowingly collect personal data from children.

If you believe a child has provided information, please contact us for deletion.

8. Donations

Donations are voluntary and processed through third-party payment gateways.

We collect only donation amount and timestamp. No recurring billing or financial information is stored by ViaFarm.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.

Material changes will be communicated via app notification or email. Continued use of ViaFarm means you accept the revised policy.

10. Contact Us

For privacy-related questions, complaints, or requests: